Privacy Policy

Henry Jones, operating as a Loan Officer with Nexa Mortgage ("we," "us," or "our"), is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact us, or use our services.

By submitting your information through our website or any contact form, you consent to the practices described in this policy.

Information You Provide Directly

We may collect the following personal information when you fill out a contact form, request information, or communicate with us:

• Full name
• Phone number
• Email address
• Property address or location
• Financial information relevant to mortgage inquiries (such as income, employment, and credit authorization)
• Any other information you voluntarily provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information including your IP address, browser type, pages visited, and the date and time of your visit. This information is used solely for website analytics and improvement purposes.

We use the information we collect for the following purposes:

• To respond to your inquiries and provide mortgage services
• To send you follow-up communications, updates, and relevant information about our services
• To send text messages and emails related to your inquiry or our services (with your consent)
• To comply with applicable laws and regulations governing mortgage lending
• To improve our website and customer service
• To send periodic marketing communications, from which you may opt out at any time

Mobile information collected through SMS opt-in forms — including phone numbers and consent records — will not be shared with third parties or affiliates for marketing or promotional purposes under any circumstances. Information sharing with subcontractors that support our services (such as messaging delivery providers and customer service platforms) is permitted only as necessary to deliver the service. Text messaging originator opt-in data and consent will not be shared with any third party for any purpose other than message delivery.

Message frequency varies based on your interactions with us. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us at (708) 540-2969.

Our website uses cookies and similar tracking technologies to improve your browsing experience, analyze site traffic, and understand how visitors interact with our content.

Types of cookies we use:

• Essential cookies — required for the website to function and cannot be disabled
• Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)
• Marketing cookies — used to deliver relevant content and measure campaign performance

Third-Party Tracking

We may use third-party services such as Google Analytics, Meta Pixel, and similar tools that collect, monitor, and analyze website usage data to help us improve our services.

Managing Cookies

You can control or disable cookies through your browser settings. Disabling cookies may affect site functionality. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.

We do not sell or share cookie data or tracking information with third parties for their own marketing purposes.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• With Nexa Mortgage and our affiliated lending partners as necessary to provide the services you have requested
• With service providers who assist in operating our business, subject to confidentiality agreements
• With third parties involved in your loan transaction (such as title companies, appraisers, credit bureaus, and underwriters) as necessary to complete a mortgage transaction you have initiated
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of our business, clients, or others

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal and regulatory record-keeping obligations, resolve disputes, and enforce our agreements. If you request that we delete your information, we will do so unless retention is required by law.

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you
• Correction: You may request that we correct inaccurate or incomplete information
• Deletion: You may request that we delete your personal information, subject to legal obligations
• Opt-Out: You may opt out of marketing communications at any time by replying STOP to any text message or by contacting us directly

To exercise any of these rights, contact us at the information provided below.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. Sensitive financial data submitted through our application process is transmitted using industry-standard encryption. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with an updated effective date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or your personal information, please contact us:

Henry Jones | Loan Officer
Nexa Mortgage
Phone: (708) 540-2969
NMLS #2514797